Last Updated: 6/11/2026
Aspire Realty Group Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect the personal information you provide when using our website or contacting us about our property services.
1. Who We Are
Aspire Realty Group Ltd provides property services including sales, lettings, landlord services and property management.
Aspire Realty Group Ltd
138 Herbert Road
SE18 3PU
London, UK
2. Information We Collect
We may collect personal information when you complete a form, contact us by phone or email, or make an enquiry through our website.
This information may include:
Full name
Email address
Phone number
Property address or preferred area
Enquiry type
Details about your property requirements
Information you include in your message
Communication records
Website usage information, where analytics or cookies are used
We only collect information that is relevant to your enquiry or the service you request.
3. How We Use Your Information
We may use your personal information to:
Respond to your enquiry
Contact you about buying, selling, lettings, landlord services or property management
Arrange property related discussions or follow up communication
Provide information about services you have asked about
Understand your property requirements
Improve our website and customer service
Keep records of enquiries and communication
Meet legal, regulatory or business record requirements
We do not sell your personal information.
4. Lawful Basis for Using Your Information
We only use personal information where there is a lawful reason to do so.
Depending on the situation, we may use your information because:
You have given consent for us to contact you
We need to respond to your enquiry before entering into a service agreement
We need to perform a contract with you
We have a legitimate business interest in responding to enquiries and managing client communication
We need to comply with a legal or regulatory obligation
5. Contact Forms
When you submit a contact form on our website, we may collect the details you provide, including your name, email address, phone number, enquiry type, preferred area and message.
We use this information to respond to your enquiry and provide relevant property service information.
6. Sharing Your Information
We may share your personal information only when necessary and appropriate.
This may include sharing information with:
Website hosting providers
Email and communication service providers
IT support providers
Professional advisers, where required
Legal or regulatory authorities, where required
Service providers who help us operate our business
We only share information where there is a valid reason and where appropriate safeguards are in place.
7. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purpose it was collected.
Enquiry information may be kept for a reasonable period so we can manage communication, respond to follow up questions and maintain business records.
Where we are required to keep information for legal, accounting or regulatory reasons, we may retain it for longer.
8. Cookies and Website Analytics
Our website may use cookies or analytics tools to understand how visitors use the website and to improve the user experience.
Cookies may collect information such as pages visited, time spent on the website, browser type and general website activity.
You can control or disable cookies through your browser settings. A separate Cookie Policy may provide more detailed information about how cookies are used on this website.
9. How We Protect Your Information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
These steps may include secure website systems, controlled access, password protection and careful handling of enquiry information.
No website or online transmission can be guaranteed completely secure, but we aim to protect your information using appropriate measures.
10. Your Rights
Depending on the circumstances, you may have the right to:
Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your personal information
Ask us to restrict how your information is used
Object to certain uses of your information
Withdraw consent where consent is the lawful basis
Request a copy of your information in a portable format
To exercise any of these rights, please contact Aspire Realty Group Ltd using the contact details on this page.
11. Marketing Communication
We will only send marketing communication where we have a lawful basis to do so.
You can ask us to stop sending marketing communication at any time by contacting us.
12. Links to Other Websites
Our website may include links to other websites. We are not responsible for the privacy practices, content or security of external websites.
You should review the privacy policy of any external website you visit.
13. Complaints
If you have any concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to raise a complaint with the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.
14. Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised update date.
Contact Us
For privacy related questions, please contact: enquiries@aspirerealty.co.uk
